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This week, I wanted to look at what it takes to build a clinical grade Wi-Fi network. We’ve worked on and upgraded lots of hospitals that just didn’t have a fit for purpose Wi-Fi network.
Turning back the clock, Wireless LANs were typically designed as hotspot grade. Clinicians had laptops and wanted to connect a Workstation on Wheels (WOW) at the patient bedside, and not much more. Poor RF design has been a prevalent factor too, in historic deployments - coverage was not consistent and user experience was patchy.
The networks also typically had little resilience, attention to best practice and growth wasn’t there either - they were essentially point solutions to allow some data grade WiFi access.
The graphic below details the evolution of WiFi over the years - from Basic Hotspot through to RTLS grade:
So, if you have a hospital and you want to build a Clinical Grade Wi-Fi network, what does it take? Here’s our top tips.
When building a clinical grade network, the network will become a vital part of the operation of the hospital.
The days are gone when Wi-Fi was just an addition – its now part of the fabric of how a hospital operates. Users need to be mobile for a range of reasons and they need a resilient network behind them.
Resilience means a bunch of things though. Of course you should duplicate controllers for a start – we recommend an additional hotspare for sites that are critical. (For the avoidance of doubt, critical is voice, paging and messaging and duress).
It shouldn’t end there though, dual WLCs aside, you need dual PSUs, resilient uplinks and you should install in dual locations. Typical large hospitals have at least two comms rooms, so split kit across them.
The APs should be spread across access switches and the underlying LAN built to a resilient spec.
How do you know you’ve built in enough resilience? Do some failover tests. Fail a switch – can you still connect? Fail a controller – is the failure invisible to a user? Do some roaming tests – can you still roam ok?
The correct grade of Wi-Fi describes the AP density and location of APs. If you don’t have enough APs – or don’t put them in the right spots – your network isn’t going to work properly.
The way in which you place APs is a skill developed across multiple installs – call in the experts if you’re not sure. It will be an awful lot cheaper than guessing and then having to continually add more APs to increase density and fix low coverage spots.
If you don't have enough APs they’ll be running hot and you’ll likely have coverage holes, as well as the sticky client problem. You know you have an issue – clients will stick to APs, clients drop out when roaming and the overall end user experience is poor.
Determine what grade you need and design for that – and yes, it will definitely take a lot more APs to deliver voice / RTLS than data grade.
You can design to whatever specification you want – but over the course of the last few years, we’ve boiled our designs down to a few categories:
Not planning at the outset to have enough IP address and VLANs is a real error. It’s a minimal cost to put these in at the start – but will cost you a hell of a lot more once the network is live and you have to have a change control for every change.
Design for ranges for services – so you need VLAN and IP ranges for data, voice, BYOD, biomedical and so on.
Not monitoring your network means you don’t know what the baseline looks like and you have nothing to go back on when it breaks. Install a monitoring application such as Cisco Prime, or Aruba AirWave. A visual representation of the network will greatly improve your chances of fault finding an issue, and also provide historic logs to help isolate issues.
Sometimes you really do need a whole host of historic data in order to work out a pattern with an issue.
The other major advantage is that these applications contain fault finding tools to assist helpdesk staff with isolating and issue.
Don’t just install your new network without a set of User Acceptance Tests (UAT). How do you know it’s performing and doing what you want if you haven’t tested it?
You don’t want to wait for user complaints before the first time you try out the network – have a UAT plan and test before you go-live.
It also means that you know you had a line in the sand – things worked on that date, so as you move forward, you know any issues are new.